> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://oxio-staging.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Will a technician come to install my oxio equipment?

# It’s quite simple!

Visit the [“How it works”](https://oxio.ca/en/how-it-works/) page and select all the answers that apply to you. Detailed information about the procedure will then be available!

When necessary, a technician’s appointment serves only to install the coaxial cable in your place of residence and to ensure the signal is optimal. With this visit, we make sure that you are ready to enjoy oxio services.

If you already have a functioning coaxial cable with no security lock on it (meaning that you can screw and unscrew it into equipment easily), you may be eligible for a remote activation without the need of an appointment with a technician.

Our services are offered via self-installation and the installation process is easy to follow. Our [installation guide](https://oxio.ca/en/how-it-works) is designed to make the process smooth and simple.

If you have any questions, please reach out to a customer service agent via SMS or email.