> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://oxio-staging.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# When do I have to cancel my subscription to my previous internet provider?

# Here’s an easy way to check:

Visit the [“How it works”](https://oxio.ca/en/how-it-works/) page and select all the answers that apply to you. Detailed information about the procedure will then be available!

| If you have already placed your order, simply follow the instructions written in the email or the text message received following the order.

|| Keep in mind that the email may sometimes end up in the spam folder.