Unsubscribing / Cancellation of services: how do I stop my oxio services?

💔Yes I’m sure. I wish to part ways with oxio.

Are you possibly looking for how to Suspend my services -or - Moving my services?
👉 If you have a technical issue to resolve, don't hesitate to reach to us!

📲 To stop your services, simply contact our Customer Care team and provide/verify the following details 📧

** For security reasons, please contact us only by the SMS number -or- by the email address registered on account**

● oxio account number (You can find your oxio account number on your last invoice or in your Client Portal)
● Full name
● Full service address
● Phone number and email address
● Last 4 digits of the credit card on file (or mention what other payment method is used)
● Reason for your departure (we want to improve at all times!)
● Date on which the services must end (minimum 1 day of delay following the day of your request)

⚠️Make sure you have written confirmation from our agent and that all our questions have been answered, otherwise the cancellation will not be made.

Please note that a cancellation can only be made the day after your request is confirmed by us. It is not possible to cancel for an earlier date.

Your pricing privilege will be terminated once the cancellation is completed and any referral credits you have will be removed from account. If you wish to come back with us later, it will be according to the prices and services displayed on our site. Also, referral credits cannot be refunded or transferred to another account.

📦How to return the equipment to us?

On the date of your disconnection, we’ll email you equipment return instructions. Shipping is 100% covered by us. You’ll just need to bring the equipment (in a box) to a local Canada Post office and provide them with the code we’ll send you in the equipment return email.

You no longer have our box? You can use another small box that can include all the items so that they are secure and well-wrapped.

📝We suggest that you take a moment to send us the tracking number of the package(s) so that we can note it on your account. If necessary, we can help you track your shipment.

You have 14 days to return all the equipment that we have lent you since the creation of your oxio package, in good condition and with their cables.

⚠️Reminders will be sent to you. When the equipment is not returned to oxio, you will be billed according to the prices and conditions displayed in our Terms and Conditions in point 6.3. The full amount of this invoice may be charged to your payment method or you will be required to pay your invoice within 21 days.

It's never too late to return our equipment! Even if the invoice for it is generated and paid, you can write to our team and we can assist you. Your equipment invoice will be cancelled if the return is confirmed complete by the warehouse team.

⚠️It is not possible to come and bring us the devices. oxio does not have a physical service point or store. Also, you can't send packages to the address that appears on your invoice.

If you have our home phone service

You have 14 days following the termination of your oxio services to keep your landline number and transfer it to your next provider.
Only an active number can be the subject of a portability request: you need to keep this service active until portability is completed with your next provider.

💰Will I get a refund for the remaining days in the billing cycle that I paid for?

Absolutely.

Once our warehouse has received your equipment back, our finance department will issue you a refund for unused days from the date of disconnection. This reimbursement will show back up on your card on file in 7-10 business days.

Would you rather suspend the services?

Are you away from home for some months and would like to pause your oxio account? No problem, there is the solution of suspend of your services! You will keep your current prices and referral discounts by opting for the suspension of services, instead of losing your pricing privilege and referral discounts with a cancellation of services.

Updated on: 23/06/2026

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