To open or redirect TCP and UDP ports on the routers provided by us, follow this handy guide!

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This procedure is meant for advanced users! Only use manipulate ports if you have a need for them. The incorrect usage of TCP and UDP ports can cause security breaches in your system. Do note that some troubleshooting solutions when it comes to connection problems require our agents reset your router which can reset your configurations.


Very important : The TCP/UDP ports 80 and 443 are exclusively reserved for oxio and must never be redirected or closed.

First of all, make sure you have access to your router’s settings.

Follow this simple guide if you don’t know how!

Note that the screen captures in this guide may be in a different language than yours. Worry not, all elements seen on screen are in the exact same order no matter the language. We have also included both French and English titles to ease you through the process.

For SR400ac and SR905acv routers:

We recommend assigning a static IP address to the device whose ports you wish to manipulate by following this guide.

Once inside your router, click on (1) Network / Réseau in the left sidebar;

In the submenu, click on (2) Firewall / Pare-feu;

In the submenu, click on (3) Port Forwarding / Redirection des ports;

On this page, click on the (4) Add rule / Ajouter une règle button on the right:




In this new page, find the (5) Mode dropdown menu and select Configure Manually / Configurer manuellement;


The following options will not be displayed if you don’t change the mode on step 5.

Scroll back up the page, and enter a descriptive name for the port you wish to open/redirect in the (6) Rule Name / Nom de la règle field;

Select the device whose ports you wish to manipulate in the (7) Destination Device / Appareil de destination dropdown menu if it is already connected to your network. If it is not, go to step 8;

Our agents cannot help you choose which ports you wish to manipulate.
The ( IP de destination / Destination IP field can be ignored if you selected your device in step 7. If you haven’t, enter the IP address of the device whose ports you wish to manipulate;

Select if you want to manipulate one or more ports using the (9) Port Type / Type de port buttons;

Indicate the number of the port you wish to open/redirect in the (10) Public Port / Port Publique field;

Select whether the port is TCP, UDP or both in the (11) Protocol / Protocole dropdown menu;

The (12) Local Port / Port Local field is for the port that will receive the redirection of the port indicated in step (10). Unless stated otherwise, write the same information;

Click on the (13) Accept / Accepter button:




Click on the (14) Apply / Appliquer button that will appear in a dark blue popup at the top of your screen :




Repeat steps 4 through 14 for every port or set of ports you wish to open/redirect.

For SR516ac and SR616ac routers:

We recommend assigning a static IP address to the device whose ports you wish to manipulate by following this guide.

Once inside your router, click on (1) Advanced Setup / Configuration Avancée in the left sidebar;

In the submenu, click on (2) NAT;

In the submenu, click on (3) Virtual Servers / Serveurs Virtuels;

On this page, click on the (4) Add / Ajouter button;




On this new page, enter a descriptive name for the port you wish to open/redirect in the (5) Custom Service / Service personnalisé field;

Our agents cannot help you choose which ports you wish to manipulate.
Indicate the IP address of the device whose ports you wish to manipulate in the (6) Server IP Address / Adresse IP du serveur field;

The (7) External Port Start / Début du port externe field represents the beginning of the set of ports you wish to open/redirect. If you only want one port, write it down here;

The ( External Port End / Fin du port externe field represents the ending of the set of ports you wish to open/redirect. If you only want one port, also write it down here;

Select whether the port is TCP, UDP or both in the (9) Protocol / Protocole dropdown for each port;

The (10) Internal Port Start / Début du port interne field is for the port that will receive the redirection of the port indicated in fields (7) and (8). Unless stated otherwise, write the same information as in field (7);

Click on the (11) Apply/Save / Appliquer/Sauvegarder button :




Repeat steps 5 through 11 for every port or set of ports you wish to open/redirect.

Updated on: 13/12/2020

Updated on: 13/09/2024