My TV service is not working, what should I do?

Articles on: Home Phone + TV (QC only).

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If you’re using Wi-Fi with your receiver

☝️oxio TV service is no longer available for new subscriptions.

Make sure the internet is working on another device.


❌If not, proceed to a complete network equipment restart
✅ If yes, continue with step 2 👇

Is the Uh-oh! Screen only appearing on a specific channel?


✅If yes, please contact our support.
❌ If no, continue to step 3 👇

Ensure your receiver is correctly placed and is not covered by anything. Hot temperature can affect the good behavior of the product.


Try to restart your receiver. Unplug the AC cable, wait 2 minutes then plug it back.


Use a network cable, plug a network cable between your router & your receiver.


Still not working? Please reach out to our support.

If you’re using a cable with your your receiver

Make sure the internet is working on another device.


❌ If not, proceed to a complete network equipment restart
✅ If yes, continue with step 2 👇

Is the Uh-oh! Screen only appearing on a specific channel?


✅ If yes, please contact our support.
❌If no, continue to step 3 👇

Is the cable plugged properly ? Cable may have come loose.


Ensure your receiver is correctly placed and is not covered by anything. Hot temperature can affect the good behavior of the product.


Try to restart your receiver. Unplug the AC cable, wait 2 minutes then plug it back.


If you have another network cable available, please try it.


Still not working? Please reach out to our support.

Updated on: 12/06/2024

Updated on: 13/09/2024