My TV service is not working, what should I do?

Articles on: Home Phone + TV (QC only).

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If you’re using Wi-Fi with your receiver

☝️oxio TV service is no longer available for new subscriptions.

• Make sure the internet is working on another device.

❌If not, proceed to a complete network equipment restart

✅ If yes, continue with step 2 👇

• Is the Uh-oh! Screen only appearing on a specific channel?

✅If yes, please contact our support.

❌ If no, continue to step 3 👇

• Ensure your receiver is correctly placed and is not covered by anything. Hot temperature can affect the good behavior of the product.

• Try to restart your receiver. Unplug the AC cable, wait 2 minutes then plug it back.

• Use a network cable, plug a network cable between your router & your receiver.

• Still not working? Please reach out to our support.

If you’re using a cable with your your receiver

• Make sure the internet is working on another device.

❌ If not, proceed to a complete network equipment restart

✅ If yes, continue with step 2 👇

• Is the Uh-oh! Screen only appearing on a specific channel?

✅ If yes, please contact our support.

❌If no, continue to step 3 👇

• Is the cable plugged properly ? Cable may have come loose.

• Ensure your receiver is correctly placed and is not covered by anything. Hot temperature can affect the good behavior of the product.

• Try to restart your receiver. Unplug the AC cable, wait 2 minutes then plug it back.

• If you have another network cable available, please try it.

• Still not working? Please reach out to our support.

Updated on: 12/06/2024

Updated on: 13/09/2024