Modem Replacement Guide
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Awesome! Let’s walk you through getting it set up so you can enjoy your new speedy internet!
• Technology Advances: Staying ahead of the game means getting the latest equipment for the best performance!
• Technical Issues: If your old modem has been giving you problems, this new modem has arrived to save the day!
Customer Care: Kick off the modem replacement by connecting with our customer care team. This initial step is crucial to officially note your modem swap and activate the new modem.
Disconnect: Unplug your old modem from the power source. Remove the coaxial cable and Ethernet cables from the old modem.
Connecting the Coaxial Cable: Attach the coaxial cable to your modem, then verify that this connection is tight! It must for a reliable internet connection.
Power Up: Plug your modem into an outlet to start it up. Watch for the lights to signal it is ready to go.
Connect your router: Use an Ethernet cable to connect your modem to the Eero 6 router.
Plug in your eero: Plug in your eero and look for a flashing white light. This means your router is ready for use again.
Test: To see how well the new modem works, try browsing, streaming, or downloading.
• If you experience an issue, don’t sweat it! Our technical support agents are on standby and ready to jump in and help with any hiccups.
My internet stopped working.
Updated on: 29/02/2024
[](/fr/article/qg80cf/)
🤔 Received a new modem from us?
Awesome! Let’s walk you through getting it set up so you can enjoy your new speedy internet!
🤷 Why You Might Have a New Modem
• Technology Advances: Staying ahead of the game means getting the latest equipment for the best performance!
• Technical Issues: If your old modem has been giving you problems, this new modem has arrived to save the day!
💁 Step 1: Reaching Out to Customer Care
Customer Care: Kick off the modem replacement by connecting with our customer care team. This initial step is crucial to officially note your modem swap and activate the new modem.
⚙️ Step 2: Disconnect Your Current Modem
Disconnect: Unplug your old modem from the power source. Remove the coaxial cable and Ethernet cables from the old modem.
🔌 Step 3: Connecting Your New Modem
Connecting the Coaxial Cable: Attach the coaxial cable to your modem, then verify that this connection is tight! It must for a reliable internet connection.
Power Up: Plug your modem into an outlet to start it up. Watch for the lights to signal it is ready to go.
🌐 Step 4: Connect the eero Router
Connect your router: Use an Ethernet cable to connect your modem to the Eero 6 router.
Plug in your eero: Plug in your eero and look for a flashing white light. This means your router is ready for use again.
🚀Step 5: Test Your Connection
Test: To see how well the new modem works, try browsing, streaming, or downloading.
👨🔧 Step 6: Stuck? We’ve Got You
• If you experience an issue, don’t sweat it! Our technical support agents are on standby and ready to jump in and help with any hiccups.
My internet stopped working.
Updated on: 29/02/2024
Updated on: 13/09/2024
Thank you!