> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://oxio-staging.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I cancel my oxio internet services?

🥺 Are you looking to leave?

If something isn’t right or you have questions, [__connect with our Customer Care team__](https://oxio.ca/en/support). We’d love the chance to make things better!

## ${color}[#000000](Can I just pause my internet and put my oxio account on hold?)

Going away for a while? You can hit pause on your oxio account for up to 6 months a year. Keep everything on ice (including your fixed price) for a small one-time fee until you get back.

[__Learn more about seasonal suspensions.__](https://aide.oxio.ca/en/article/can-i-suspend-my-oxio-service-1hw50rh/)

## ${color}[#000000](I’m ready to cancel my oxio services.)

If your mind is made up, we provide 2 options to cancel your oxio services with no strings attached and no hard feelings.

||| ⚠️ Cancelling your oxio plan means giving up [__your fixed price__](https://oxio.ca/en/blog/articles/our-fixed-prices-are-a-forever-thing). If you resubscribe later, your current plan may no longer be available.

### ${color}[#000000](Option ❶: Self-serve cancel.)

1. Log in to your [__Client Portal__](https://account.oxio.ca/en/login?redirect=%2Fen%2Fclient-portal).
2. Select the **My Plan** tab.
3. Select **Cancel my plan** located within the Services Summary section.
4. Follow the steps provided and select **Submit**.

*A cancellation date can be selected 2-30 business days in advance.*

### ${color}[#000000](Option ❷: Contact us.)

[__Contact Customer Care__](https://oxio.ca/en/support) via Live Chat or email with the following bits of information:

* oxio account number.
* Full name associated with account.
* Desired date of cancellation.
* Reason for parting ways.

*Our agent may send a PIN to verify your identify before processing and confirming the cancellation with you.*

![](https://storage.crisp.chat/users/helpdesk/website/-/d/0/5/6/d05678891635d800/frame-388_18rk78k.png)

## ${color}[#000000](How do I send my equipment back?)

📦 On your cancellation date, we’ll email you equipment return instructions. Shipping is 100% covered by us!

||| ⚠️ It’s not possible to physically bring us the devices. oxio does not have a physical service point or store. Also, ensure you don't send packages to the address that appears on your invoice.

## ${color}[#000000](Will I get a refund for unused days on my billing cycle?)

💰 Of course!

Once our warehouse has received your equipment back, our finance department will issue a refund for unused days from the date of disconnection. This reimbursement will show back up in your bank account or credit card on file in 15-30 business days.

## ${color}[#000000](What if I have oxio home phone service? (QC only))

☎️ You have **14 days** following the termination of your oxio services to keep your landline number and transfer it to your next provider.

Only an active number can be used for a portability request. You’ll need to keep this service active until portability is completed with your next provider.